What are the best practices for sending customers past-due statements?

Each customer account that has an overdue balance should receive a past-due statement. If possible, the statements should be sent electronically opposed to being mailed. The statements should be sent at 30-day intervals at the same time each month. The statements should document all outstanding invoices, and include the following information:

  • Invoice number(s)
  • Invoice date(s)
  • Due date(s)
  • Number of days past due
  • Amount owed per invoice
  • Total amount owed
  • Where to send payments
  • The collector or letter writer's contact information

For more information see the AR Credit Policy Manual templates.

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